TERMS AND CONDITIONS
The following terms and conditions apply to all orders for the purchase of goods from
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All items are offered subject to availability at the time of ordering.
The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are shown in the Checkout before you are asked to confirm the order.
All items are offered subject to availability at the time of ordering.
Unless damaged/faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund.
Where a minimum spend amount is required to qualify for an offer, this is calculated on the basket sub-total (after any other discounts have been applied and excluding postage costs).
Product specific offers are only available while stocks last.
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may contact you to offer a substitute that is of equal or greater value and quality of the original item.
As we are continually improving the design of our products, some specifications may vary slightly from descriptions on this website. All sizes are approximate.
When you submit your order you are allowing Pet Company to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
Please be assured that we do NOT share your information with third parties and we do NOT share your email addresses with sponsors or any third parties,
If for any reason you are not satisfied with your purchase, please return it to us within 30 days of receiving delivery and we will happily offer you a full refund or replacement. Make sure that anything you would like to return is unused and in a saleable condition, with any labels still attached and in its original packaging.
Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund; for example, if three items were bought in a 3for2 offer, all three must be returned.
Return postage costs for faulty products will be refunded, otherwise the customer is responsible for the postage cost of returning the product.
Pet Company provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. Pet Company does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
Company details and address
974-976 Abbeydale Road
V.A.T Reg. No. 648136819
For any queries or complaints about goods or services, please contact us: Email us at or telephone us on 0114 262 0370. We are open Monday-Saturday, 9am-6pm.