Orders for pet supplies are usually dispatched within 2-5 working days and we advise you to allow a further 2-4 days from dispatch to delivery, however this does sometimes increase during busy periods.
Standard delivery orders are sent via Royal Mail 48 delivery service and larger items may be sent by courier. If you haven't received your order, please allow 10 working days before contacting us.
The cost of shipping is calculated based on the order weight:
Under 2kg - £2.99
2kg - 10kg - £4.99
10kg - 30kg - £6.99
30kg - 60kg - £9.99
Over 60kg - £12.99
The shipping price for your order will be shown in the Checkout, before you are asked to confirm the order.
If for any reason you are not satisfied with your purchase, please return it to us within 30 days of receiving delivery and we will happily offer you a full refund or replacement. Please ensure that anything you would like to return is unused and in a saleable condition, with any labels still attached and in its original packaging.
Please note that all items purchased within promotional offers must all be returned in a fully saleable condition to be eligible for a refund; for example, if three items were bought in a 3for2 offer, all three must be returned.
Return postage costs for faulty products will be refunded, otherwise the customer is responsible for the postage cost of returning the product.
Our online checkout accepts payment by Paypal and most major credit and debit cards.